Shipping Policy

  • Free delivery on all orders of value PKR 3,500 or above.
  • PKR 250 delivery charges for all orders under the value of PKR 3,500.
  • For every order of PKR 10,000 or above, 50% advance payment is necessary for order confirmation.
  • We offer [COD] Cash on Delivery and Direct Bank transfer.
  • Order delivery time is 4 to 6 working days (excluding weekends and holidays). However delivery can take up to 8 working days during sale.
  • In case of self-collection or any address where we think that the courier network is not available we demand for advance payment.
  • You have the right to cancel the order at any time before the order has been processed.
  • Once the order has been processed you will receive an email with order reference number.
  • UltraDiction has the right to cancel the order if the items are out of stock.

Return/Exchange Policy

  • THE ZÁRIA BEAUTY provide 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at thezariabeauty@gmail.com. Please note that returns will need to be sent to the following address: THE ZÁRIA BEAUTY, Model Town, Link Road near Amanah Mall, Lahore.

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at thezariabeauty@gmail.com.

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

    If more than 14 business days have passed since we’ve approved your return, please contact us at thezariabeauty@gmail.com.